Customer Service
Shipping Policy
Home Plate Woodworking strives to deliver your unique handcrafted items promptly and safely.
Here’s what you can expect:
Processing Time: All orders are processed within 3-5 business days. Once your order is ready, you’ll receive a notification confirming that it has shipped. Please note that some custom orders may take longer to complete.
Shipping Methods: We offer standard shipping through USPS and expedited options for those needing quicker delivery. Shipping costs will be calculated at checkout based on your location and selected method.
Tracking: Once your order has shipped, you will receive a tracking number via email so you can monitor its journey to you.
International Shipping: Currently, we only ship within the USA. If you are interested in international shipping, please contact us for potential options.
Return Policy:
Your satisfaction is our priority. If you are not completely happy with your purchase, please review our return policy:
Eligibility for Returns: Items may be returned within 14 days of delivery for a full refund or exchange, provided they are in original, undamaged condition.
How to Initiate a Return: To initiate a return, please contact us through our website or at abh7704@yahoo.com. Please provide your order number and reason for the return.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. I recommend using a trackable shipping service to ensure your return reaches us.
Refunds: Once we receive your returned item, we will inspect it and notify you of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Contact Us:
If you have any questions about shipping or returns, feel free to reach out to us through our website or by email at abh7704@yahoo.com. We’re here to help!